Frequently Asked Questions

About Grē Matter & Our Process

Executive Assistants

Pricing

Onboarding & Getting Started

Trust, Confidentiality & Security

Referrals

What’s included with my Gre Matter service?

• Your Executive Operating Partner (EA): Fully trained, dedicated support with structured onboarding
• Ongoing excellence: Continuous EA development and performance management
• Leadership support: Complimentary access to organizational psychologists, coaches, and experts to help you lead better and build stronger teams
• Peer learning: Quarterly events with successful business owners sharing proven strategies and best practices

How do I get started?

Start with a brief alignment conversation. From there, we’ll guide you through next steps and handle the setup—so you can focus on leading.

What if my EA isn’t the right fit?

We take matching seriously and invest heavily in vetting and training, but we also know that real-world fit can’t always be predicted. If something isn’t working, we move quickly to protect the quality of your support. We start by addressing the issue through targeted coaching and role realignment—because development is core to how we operate. If a change is still needed, we’ll swiftly rematch you so support continues with minimal disruption.

Is there a minimum commitment period?

Yes. We have a 3-month minimum commitment, which allows your EA the time to fully take ownership of their responsibilities and build a strong working rhythm with you. That said, we recommend planning for at least a year. A longer partnership allows your EA to integrate deeply into your workflows, manage stakeholders effectively, and deliver increasing strategic impact as they progress through our ongoing development and performance program. The longer the partnership, the more leverage you gain.

How long does it take to get matched with an EA?

Most clients are matched within 4 weeks after committing to partner with us. Timing can vary depending on role complexity, but our goal is always to move efficiently without compromising fit or readiness. We find that 4 weeks is typically sufficient to get our EA’s up to speed on how to best support you for meaningful impact.

Do you support enterprise and complex organizations?

Yes. Gre Matter supports companies of various sizes, including founders, growth-stage companies, and enterprise organizations. Our training, vetting, and workforce infrastructure are designed to scale across functions, geographies, and leadership levels. Email: contact@grematterworks.com to learn more.

How does your matching process work?

We begin with an alignment conversation to understand your company, priorities, leadership style, and where execution support is most needed. From there, we match you with an EA whose experience, judgment, and working style fit your needs. Your EA is then trained to fine-tune their operating partner capabilities, and get up to speed on your company and industry before they start. This creates the right foundation to create structure around what they will own.

How do I know if I’m ready for an EA or operating partner?

If execution is slowing you down, decisions are bottlenecked with you, or everything requires your direct involvement to move forward, you’re likely ready. Grē Matter works best for leaders who are prepared to delegate responsibility—not just tasks—and want a partner who can help carry the work forward with judgment and accountability.

How is Grē Matter different from other EA staffing agencies?

Most EA firms focus on placement. Grē Matter focuses on performance. We invest deeply in our people through fair pay, rigorous training, psychology-backed vetting, and ongoing development. As a result, our EAs operate as true operating partners—not administrative support. They’re prepared to own execution, apply judgment, and move priorities forward independently while keeping you informed, so progress doesn’t depend on constant oversight and support continues to improve over time. We also include executive coaching and consulting hours in our packages at no extra charge so that our clients also have the tools needed to be world class leaders that bring out the best in their teams.

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What is Grē Matter, and how does your process work?

Gre Matter is a full-service Executive Assistant (EA) firm that matches executives and founders with virtual EAs to partner with them as operating partners, not just administrative support. We start by getting to know how you work and where execution tends to slow down. From there, we define what your EA will own and match you with someone who’s prepared to step in and operate effectively from day one.

Do you offer part-time support?

No. Grē Matter EAs work full time. We invest heavily in training, development, and ongoing support, and we’ve found that our clients get the most value from a fully dedicated partner whose primary focus is delivering the level of execution and excellence they’ve been trained for. Full-time support allows for deeper context, stronger ownership, and more consistent results.

How many hours do EAs work?

EAs work full time, 40 hours per week. While some weeks may be busier than others, your EA uses quieter periods to improve systems, clarify workflows, and identify ways to operate more efficiently—so when things pick up, execution is smoother and more effective.

How much oversight or management will my EA need from me?

Very little once the relationship is established. Grē Matter EAs are trained to be self-starters who take initiative, make sound decisions, and keep work moving while keeping you informed. Oversight can be adjusted to match your leadership style, but the goal is always the same: clear ownership and minimal management. We equip both you and your EA with the tools and structure to work effectively as partners, and our team is always available to step in and support whenever needed.

Can my EA grow with my business as needs change?

Yes. As your business evolves, your EA grows alongside it. We intentionally support EAs as responsibilities expand—clarifying new expectations, strengthening skills through coaching and development, and equipping them with the tools needed to execute at a higher level. This approach keeps EAs engaged, aligned to your priorities, and invested in the partnership, which leads to stronger performance and longer-term relationships.

How is this different from hiring a typical Executive Assistant on my own?

Since your EA is a Grē Matter Employee, We handle payroll, benefits, compliance, performance management and employee operations so you don’t have to. Additionally, traditional Executive Assistants are hired to manage tasks and keep their leaders organized. However, Grē Matter EAs are contributors hired to drive business outcomes . They operate as true partners—bringing structure to ambiguity, applying judgment, and taking ownership of execution so work moves forward without your constant direction or oversight.

What can a Grē Matter EA actually do for me?

Think of your EA as your operating partner—someone who brings perspective, clarity, and follow-through to how you lead. They don’t just support your work. They help you extend your impact by proactively creating structure, reducing friction, continuously improving workflows and ensuring execution keeps moving. In addition to business execution, your EA can also support personal priorities—handling travel, appointments, and logistics—so your time and attention are protected across both work and life. Your EA will:

Drive execution against priorities
Transform vision into action. Your EA anticipates roadblocks, coordinates stakeholders, and ensures every project reaches completion.

Protect your focus
Leverage cutting-edge tools to filter your calendar and attention, ensuring only what truly matters reaches you.

Strategic thinking and judgment
A trusted thought partner who challenges assumptions, surfaces blind spots, and helps you navigate complex decisions—while closing every loop.

Optimizes how work gets done
Your EA identifies inefficiencies, implements better systems, and leverages AI tools to multiply your effectiveness.

What tools and technology do Grē Matter EAs use?

Grē Matter EAs work on company-issued Apple MacBooks and use a secure, modern productivity stack, including agentic AI tools that support efficient execution and workflow automation. Our Technology & AI Advancement team keeps tools and training up to date, so your EA is always equipped to work efficiently and responsibly as technology evolves.

How do you train my EA on my business?

We use what we learn from your alignment conversation and the brief questionnaire to build a clear execution plan that outlines what your EA will own and how each deliverable should be handled. Your EA is trained on this plan before they begin and then continues refining it with you during the first two weeks, ensuring support is tailored, practical, and aligned with how your business actually operates.

What training and development do EAs receive?

Our EAs complete structured training before they ever begin with a client. This includes completion of our foundational business acumen academy, industry-specific training, advanced AI learning and immersion in how your business operates. After placement, training continues through ongoing coaching and skill development—so support doesn’t stay static, but strengthens as your needs evolve.

How do you keep EAs motivated and engaged long-term?

We invest deeply in growth, fair compensation, coaching, and development. Our EAs are paid well above market rates and supported continuously, which leads to higher engagement, stronger performance, and long-term retention.

Where are Grē Matter EAs located?

Our global EA team is distributed across the Philippines, Colombia and Kenya. The Grē Matter corporate office is located in the United States.

Will my EA work exclusively with me or support multiple clients?

Your EA will work exclusively with you. All Grē Matter EAs are full-time professionals, dedicated to a single client and working 40 hours per week. This ensures deep focus, consistency, and full integration into your priorities, workflows, and day-to-day operations.

How do you vet and select EAs?

We use a rigorous but efficient process designed to evaluate the whole person—not just a résumé. Candidates are assessed through a combination of verified work examples, live skill simulations, and face-to-face interviews that measure experience, execution readiness, communication, sound judgment, and emotional intelligence. We also include a dedicated step to confirm responsible AI proficiency. This approach allows us to see how EAs think, prioritize, and operate in real time, so matches are based on demonstrated capability and fit, instead of self-reported skills.

What kind of experience do your EAs have?

Our EAs are experienced professionals who have supported entrepreneurs, executives, and leadership teams across growth-stage and enterprise organizations. They have experience across technology, professional services, finance, healthcare, consumer brands, real estate, nonprofits, media, enterprise environments and more.

Can I cancel the service if needed?

Yes. You may cancel the service after the initial six-month commitment period. If you choose to cancel before that period ends, an early cancellation fee will apply.

How are Grē Matter services billed, and what payment methods are accepted?

Services are billed monthly. We accept major credit cards and ACH payments for your convenience.

What’s the purpose of the included coaching sessions?

Coaching sessions are designed to strengthen your effectiveness as a leader. They focus on areas like delegation, giving and receiving feedback, becoming comfortable with others leading, and building the skills needed to scale your team. The goal is to support your growth as a leader while improving how work gets done across your organization.

How can my included advisory hours be used?

Advisory hours can be used to support leadership and people-related decisions—such as team structure, performance challenges, culture development, change management, succession planning, or organizational planning. In short, they’re available to help you thoughtfully manage and grow the team that runs your business.

How is my EA’s performance assessed?

Performance is assessed quarterly and annually to ensure expectations stay clear and adjustments happen early. Goals are set at the start of the engagement and tracked through our performance management platform, creating transparency and accountability for both you and your EA.

Does my EA get time off? How is coverage handled?

Yes. Grē Matter EAs receive 20 days (four weeks) of paid time off (PTO). When possible, your EA plans ahead to complete deliverables in advance. If coverage is needed, we provide interim support to keep work moving. In these cases, your EA prepares a structured handoff so continuity is maintained without adding burden to you. We aim to ensure you have at least 1 week notice before your EA is out on PTO.

How are performance issues handled?

Your Partnership Manager is your primary point of contact for instant support. They’ll work with you to understand the issue, assess what’s needed, and determine the right next steps based on the situation.

How do I communicate with my EA?

Communication is based on your preferences. Grē Matter EAs can use WhatsApp for instant messaging and phone calls. They also have a dedicated Grē Matter email address, US phone number and Zoom account to support reliable, professional communication.

What hours and time zones do Grē Matter EAs work?

When matching EAs with clients, we consider time zone overlap to ensure smooth collaboration. By default, your EA aligns with your working hours, though schedules can be adjusted if you prefer a different arrangement.

How quickly will I see impact?

Most clients notice meaningful improvements within the first 30–60 days—priorities are clearer, key deliverables move forward with steady momentum, and leaders spend less time managing execution. By 90 days, your EA is fully integrated into your workflows, proactively sharing updates on owned deliverables and continuously improving how you operate, so progress towards company goals requires far less effort from you.

How do you help me build a strong working relationship with my EA?

We coach EAs to spend the first few weeks listening, learning, and observing how you work before proposing changes. This allows them to build rapport, understand context, and identify where they can have the greatest impact. At the same time, we support you with guidance on how to lead the partnership clearly and effectively so expectations are aligned and engagement starts and stays strong.

What do I need to prepare before my EA starts?

Very little. We’ll send a brief survey to capture key details about your priorities and what your EA will own, building on what we discussed during the Alignment Conversation–this will help us refine your EA’s training. We also recommend thinking through practical items—such as systems access, folders, and accounts—so your EA can get up and running smoothly.

What does onboarding look like, and how long does it take?

After your Alignment Conversation, we schedule a one-hour onboarding session focused on setting the partnership up for success. This session covers how to maximize support from your EA, how to lead effectively in the partnership, key logistics & systems, and what to expect in the early weeks. We’ll also share a small set of resources to review so you feel prepared and confident as the partnership begins.

Are confidentiality, security, and data-handling requirements built into EA onboarding?

Yes. All EAs complete security and data-handling training as part of onboarding and participate in ongoing security checks to reinforce proper practices. EAs also sign non-disclosure agreements to ensure client information is handled responsibly at all times.

How are EA devices protected?

Every EA device is managed through mobile device management (MDM) software. This allows us to enforce security updates, antivirus protection, device encryption, and strong password requirements. We can also remotely restrict access or wipe data if a device is lost, stolen, or an EA leaves the company.

What happens to my information if the relationship ends?

All system access is immediately revoked through our mobile device management software, and the EA’s laptop is returned to Grē Matter. EAs work within shared folders so you retain access to all materials created, and permissions can be removed at any time to ensure a clean transition.

How do you ensure confidentiality and data security?

We use secure, company-issued devices, strict access controls, and confidentiality agreements to protect your information. In addition, all Grē Matter EAs are covered by cyber liability insurance, providing an extra layer of protection in the unlikely event of a security incident.

How does your referral program work?

If someone you refer joins Grē Matter and shares your full name during their alignment conversation, everyone benefits. You receive a cash referral bonus, the new client receives a welcome incentive, and your EA is also rewarded. It’s our way of recognizing great partnerships and sharing the value when the right people are connected.